Privacy Policy

1. Who We Are

Tinsley's Tyres is a tyre fitting and vehicle maintenance business located at Moorfoot Road, Saint Helens, WA9 2DY. We are the data controller for the personal information collected through this website.

If you have any questions about how we use your data, please contact us: Phone: 07746 739414 Address: Moorfoot Rd, Saint Helens, WA9 2DY

2. What Data We Collect

When you use our WhatsApp quote form, we may collect the following personal information: - Your name - Your phone number - Your tyre size and vehicle details - Any additional information you choose to include in your message - Your preferred appointment day and time

We also collect non-personal technical data via Google Analytics, including your approximate location, browser type, pages visited, and time spent on the site. This data is anonymised and used solely to improve our website.

3. How We Use Your Data

We use the information you provide to: - Respond to your tyre enquiry or quote request via WhatsApp - Arrange or confirm a fitting appointment - Provide the service you have requested

We do not use your personal data for marketing purposes without your explicit consent. We do not sell, rent or share your personal data with third parties for commercial purposes.

4. Legal Basis for Processing

We process your personal data on the following legal grounds under the UK GDPR: - Legitimate interests — to respond to enquiries and provide the services you have requested - Consent — where you have voluntarily submitted information via our contact form - Contractual necessity — where processing is required to fulfil a service agreement (e.g. booking a tyre fitting)

5. Data Sharing

Your personal data is shared with WhatsApp (Meta Platforms Ireland Ltd) when you use our WhatsApp enquiry form, as your message is transmitted via their platform. WhatsApp's privacy policy applies to data processed through their service.

We use Google Analytics to understand how visitors use our website. Google may process anonymised data in accordance with their privacy policy. We have configured Google Analytics to anonymise IP addresses.

We do not share your data with any other third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected: - Enquiry data (via WhatsApp): retained within WhatsApp's messaging history. You can delete messages at any time within the WhatsApp app. - Analytics data: retained by Google Analytics for 26 months, in anonymised form.

We do not store personal data in any additional databases or systems beyond what is described above.

7. Cookies

Our website uses cookies to improve your experience and analyse site traffic. The cookies we use include:

• ◎Strictly necessary cookies — required for the website to function correctly
• ◎Analytics cookies — Google Analytics cookies (_ga, _gid) used to measure and improve website performance. These are only set with your consent.

You can control and manage cookies through your browser settings. Withdrawing consent for analytics cookies will not affect your ability to use the website.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data: - Right to access — you can request a copy of the personal data we hold about you - Right to rectification — you can ask us to correct inaccurate data - Right to erasure — you can ask us to delete your personal data - Right to restrict processing — you can ask us to limit how we use your data - Right to object — you can object to us processing your data based on legitimate interests - Right to data portability — you can request your data in a machine-readable format

To exercise any of these rights, please contact us by phone on 07746 739414 or visit us in person at Moorfoot Rd, Saint Helens, WA9 2DY.

9. Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO) Website: www.ico.org.uk Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you contact the ICO.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. We encourage you to review this page periodically.

Last updated: May 2026